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The buyer is responsible for the shipping cost. Pack your unworn undamaged jewelry back into packaging, please ship it the way you got it! Include the invoice and a note for the return or the exchange. Send us a message for your return or exchange request. Our pieces MUST be handled with the utmost care. Please note that Sarah Elise Jewelry is solid gold - meaning the highest quality - but that does not make them indestructible. Please ship items back within 14 days from the *delivery date.* We are not responsible for any wear and tear on the item however, we are able to do repairs for a fee. Contact us within 7 days from the delivery date. All bracelets and necklaces can be ordered with extensions and these are also non-refundable. We gladly accept refunds on undamaged and unworn goods up to 14 days after delivery in the original packaging (Sarah Elise Jewelry box and/or pouch), **EXCEPT** on personalized items and eternity bands.
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Reviews are always appreciated :)Īlso, you can follow us on Instagram to see the newest arrivals :) ? Questions, comments, or just want to say hi? We love to hear from our customers and are always quick to respond. Pouches are made of recycled leather and we never use dyes or chemicals. ? All of our materials are ethically sourced and eco-friendly! Stones are conflict-free. ? Is it a gift? Let us know and we will ship it without the invoice and can include a little gift note! ? All pieces come beautifully boxed in suede pouches you can always use (which really comes in handy when traveling!) Stones are hand-set by our incredible family for insurmountable quality. ? We use only top-grade, full-cut diamonds (G Color SI Clarity) and gemstones for maximum sparkle. You can check your estimated shipping date and retrieve your tracking number by locating your order from us in Your Etsy account under your orders. Need it sooner? Just ask and we will let you know if it's possible. Please allow 4 - 10 business days for manufacturing. ? All Sarah Elise pieces are handcrafted and made to order. We Use only DHL Express for our International Standard Shipping Please see the personalization box under the drop-down menu. The adjustable option is available upon request.
#Heartbeat necklace gold free
We do not include free appraisals for any gold chains without diamonds.14k Gold Amethyst Necklace, Heart Necklace, Heart Shape Natural Gemstone, Solid Gold Necklace, Birthstone Necklace, Layering Necklace, Ashly Please contact a representative for more information. This appraisal is an $80 value! But it's yours free* because we value our customers!įree appraisals are not included for international orders. Your appraisal will also be stamped with our company's corporate stamp, making it an official TraxNYC corporate document. Your appraisal will include all the specifics of your item such as carat weight, gram weight, diamond grade, current market value, and more. Your purchased merchandise will be appraised and certified by a TraxNYC jewelry expert. Additionally, you can purchase an extended warranty. For instance, if you happened to drop your diamond cross down a flight of stairs and a diamond fell out, we will fix it for free.
#Heartbeat necklace gold for free
TraxNYC offers a 1 month, in-house warranty for free on all diamond jewelry purchased from us. We ship WORLD-WIDE contact us for the rates. Please call any of our Customer Representatives if you wish to make this type of request. If you need an item by a certain date, this can be arranged.
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Items usually ship within 2 to 5 days of purchase. VISA, MasterCard, American Express, or Discover card When you purchase an item through our shopping cart system, you will have the option of paying with: TraxNYC can accept a variety of payment types. If for any reason, you wish to return it, a restocking fee may apply. GuaranteeĪll items purchased on are GUARANTEED to be exactly as described. If you have a problem with what you purchased, we will try to help you until you're 100% satisfied. Please keep in mind that that our policy is FLEXIBLE. At TraxNYC our customer policy is built around making your purchase experience better than in any other jewelry store or website.